The trend of managed services in Asia - Pacific

Amdocs has announced new findings show an increase in the level of application service strategies are managed by providers of communications services in Asian countries is growing.

This study was conducted by analyst firm Analysys Mason's leading market. The announcement was made at the 2011 Asia Pacific InTouch Business Forum, an event of Amdocs for customers and partners are taking place in Singapore.

"The pace of technological development, with strong growth in the number of subscribers, is creating a challenge for providers of communication services in the region, who find it difficult in to make self-optimizing and expanding operations BSS / OSS (Business Support System / System Support Activity), "Kunal Bajaj, an analyst and managing director of Analysys Mason said. "The communications service provider is found that, by lease activities related to BSS / OSS for their solution provider experienced as Amdocs, they can achieve the goal business quickly with minimum risk. "

The findings of the research is important

Revenue from management services in the Asian countries are developing are expected to increase with the growth of aggregate annually (CAGR) of 10.2%. While revenue from managed services from developing countries in Asia and in Central and Latin America is forecast to grow at a combined annual growth respectively, only 6.4% and 8 , 2%;

The strategic management services in the Asian countries are developing to be deployed to enhance the success of the project due to get a clue sole responsibility, and it also accelerate speed to provide new services. The strategic management services are deployed to ensure the scalability necessary activities to support the increase in the number of subscribers quickly [Note: the number of subscribers in the Asian countries developing world is increasing at a rate of 20% per year, nearly double the growth rate of global subscribers].

In 2010, Amdocs has signed a new agreement for managed services with providers of communication services to support nearly 200 million subscribers in North America, Europe and Asia. Among these agreements, four agreements in the Asian countries is growing. Amdocs is a provider managed services only in Asia also offers a comprehensive portfolio of software systems BSS / OSS.

Some service agreements are managed successfully by Amdocs in Asia in 2010

A project to manage multiple systems BSS / OSS provider with a major mobile service. As a result, suppliers that can meet the deadlines are very strict about time to bring services to market and support the rapid development of activities in wholesale and retail investments gradually , a low level of risk.

A project to develop a modern system BSS Amdocs new generation of model management services at one provider of broadband services and multimedia in Asia, leading to shortening the time taken market services and support hundreds of agent services to shorten call handling. Millions of subscribers have been converted to the Amdocs system in just one night.

"With the introduction of 3G solutions and multimedia solutions to market, providers of communication services in the Asian countries are developing are racing to modernize systems and improve performance, "Abhay Kumar, vice president of Global Strategy for Creating Amdocs said. "The service provider must be the pioneer with innovative solutions and quality customer service if you want to maintain leading market share. We're seeing a level of increased application of strategic management services in the region to achieve that goal. "

Amdocs has provided management services for providers of communication services and multimedia of all sizes around the world for nearly 30 years. Currently, Amdocs supports more than 300 million subscribers in the model of managed services. In Asia Pacific, Amdocs has provided management services for over 12 years and has two center management services in the region, are located in India and Australia.